This Refund Policy applies to purchases made on the Astha Vastu website.
This Refund Policy applies to purchases made on the Astha Vastu website. It should be read together with our Terms & Conditions.
At Astha Vastu, we want you to feel confident when you book a consultation, purchase a report. This Refund Policy explains how cancellations, rescheduling, and refunds work across our services.
All payments are processed securely through Razorpay. Refund eligibility depends on the type of service purchased and how far in advance you notify us.
Your consultation booking reserves a slot with one of our Vastu or astrology consultants. If you cancel at least 24 hours before your scheduled session, you may request a full refund or reschedule to a new date at no extra charge.
Cancellations made less than 24 hours before the session, or no-shows without prior notice, are not eligible for a refund. If we cancel or reschedule your session from our side, you will receive a full refund or a priority rebooking at your convenience.
High-ticket personal consultation packages are customised to your property or birth chart. Once a consultant has begun preparation or the session has been conducted, the package fee is non-refundable.
If you cancel before any preparatory work has started and at least 48 hours before the scheduled session, you may request a refund minus a 10% processing fee. Partial refunds for unused sessions in multi-session packages may be considered on a case-by-case basis — contact us with your booking reference.
Digital reports — including AI-generated drafts and human-reviewed final reports — are non-refundable once the report has been generated or delivered to your email or dashboard, as these are personalised, non-tangible products.
If you experience a technical issue receiving or downloading your report, contact us within 7 days of purchase at support@asthavastu.com with your order reference. We will re-send the report or investigate the issue at no additional cost.
Email support@asthavastu.com or message us on WhatsApp with your full name, registered phone number, order or booking ID, date of purchase, and reason for the request. Our team responds within 2 business days.
Approved refunds are processed back to the original payment method via Razorpay within 5–10 business days or phonepe or upi. Bank or UPI processing times may vary.
For refund enquiries, rescheduling, or billing disputes, reach us at support@asthavastu.com, call +91 9850897132, or visit our Contact page.
Astha Vastu, Maharashtra, Nashik, 422401 IN.